Client Services & Communications Officer

Location: Berri, South Australia
Full Time - 1.0 FTE

Services Level 2 $62,542 - $67,693 (Pro-Rata + Superannuation + Leave Loading + Salary Packaging)

job vacancy

Position:
Client Services & Communications Officer

Eligibility:
N/A

Working Location:
Berri, South Australia

Classification:
Services Level 2

Job Status:
Full Time - 1.0 FTE

Salary:
$62,542 - $67,693 (Pro-Rata + Superannuation + Leave Loading + Salary Packaging)

The Client Services & Communication Officer is the first point of contact for clients, visitors, and stakeholders, providing a welcoming, professional, and efficient reception service. This role manages incoming calls, processes client referrals and documentation and supports the smooth delivery of client services. In addition, the position is responsible for producing engaging communications, including managing social media channels, designing promotional materials, and assisting with marketing initiatives to enhance FocusOne Health’s brand and community presence.

Tasks include (but not limited to):

  • Greet clients and visitors and manage our busy front reception

  • Answer calls, process mental health and general health referrals, and handle client documentation

  • Provide accurate data entry and maintain records within established procedures

  • Assist with special projects and organisational initiatives

  • Create engaging social media content and promotional materials

  • Support communication campaigns to strengthen FocusOne Health’s community presence

FocusOne Health offers a supportive environment, working with a team of dedicated mental health professionals and organisational specialists, to support your development. Access to significant Professional Development opportunities are available.

We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The successful applicant will be remunerated in accordance with FocusOne Health’s Enterprise Bargaining Agreement (EBA) dependent on skills, experience, and qualifications. We offer flexible terms and conditions and attractive salary packaging arrangements. For more information about salary packaging, please visit Discover salary packaging - Community Business Bureau (cbb.com.au).

Comprehensive onboarding and induction to the role will be provided to the successful applicant.

We reserve the right to appoint to the role prior to the application closure date.

Further information can be obtained by contacting Yalonda Fitzsimmons, Executive Manager Operations at FocusOne Health on (08) 8582 3823.

  • FocusOne Health is a locally run not for profit organisation providing a range of programs and services that aim to raise awareness and improve health outcome of the community. 

  • Focus One Health is always looking for suitably qualified Mental Health Clinicians, if you have a qualification in Social Work, Occupational Therapy, Mental Health Nursing, or Registered Psychologist please call the office to discuss employment opportunities.

  • FocusOne Health offers a supportive environment, working with a team of mental health professionals and organisational specialists, to support your development. Access to significant Professional Development opportunities are available, including support to obtain accreditation’s for your profession.

    We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

How To Apply:

Applicants are required to address the Selection Criteria of the Job Description below in their cover letter in order to be considered.

Your application, including a cover letter addressing the selection criteria, your current resume, and contact details for three referees, must be emailed to info@focusonehealth.com.au

Additionally, all applicants must complete and return the Pre-Employment Declaration no later than at the time of the interview.

Further information can be obtained by contacting Yalonda Fitzsimmons, Executive Manager Operations at FocusOne Health on (08) 8582 3823.